Libraries act on their LibQUAL+[TM] findings : from data to action
著者
書誌事項
Libraries act on their LibQUAL+[TM] findings : from data to action
（The jorunal of library administration monographic "separates"）
Haworth Information Press, c2004
- : soft cover
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注記
On t.p. "[TM]" is superscript
"Co-published simultaneously as Journal of Library Administration, volume 40, numbers 3/4 2004."
Includes bibliographical references and index
収録内容
- The starving research library user : relationships between library institutional characteristics and Spring 2002 LibQUAL+[TM] scores / Martha Kyrillidou, Fred M. Heath
- Defending and expanding library turf-the need for scalable consumer research / Tom Sanville
- The OhioLINK LibQUAL+[TM] 2002 Experience : a consortium looks at service quality / Jeff Gatten
- Exploring outcomes assessment : the AAHSL LibQUAL+[TM] experience / Tamera Lee
- LibQUAL+[TM] in a problem-based learning (PBL) medical school : the case study of the medical library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia / Jan H. LaBeause
- The evolution and application of assessment strategies at the University of Colorado Health Sciences Center / Rick B. Forsman
- The LibQUAL+[TM] challenge : an Academic Medical Center's perspective, Duke University / Richard Peterson, Beverly Murphy, Stephanie Holmgren, Patricia L. Thibodeau
- An academic medical library using LibQual+[TM] : the experience of the Galter Health Sciences Library, Northwestern University / James Shedlock, Linda Walton
- Quantifying qualitative data : using LibQUAL+[TM] comments for library-wide planning activities at the University of Arizona / Wendy Begay, Daniel R. Lee, Jim Martin, Michael Ray
- Another tool in the assessment toolbox : integrating LibQUAL+[TM] into the University of Washington Libraries Assessment Program / Steve Hiller
- Mining LibQUAL+[TM] data for pointers to service quality at Wayne State University / Barton Lessin
- We asked they what they thought, now what do we do? : the use of LibQUAL+[TM] data to redesign public services at the University of Pittsburgh / Amy E. Knapp
- LibQUAL+[TM] meets strategic planning at the University of Florida / Stephen R. Shorb, Lori Driscoll
- Using LibQUAL+[TM] data in strategic planning : Bowling Green State University / Lorraine J. Haricombe, Bonna J. Boettcher
- LibQUAL+[TM] 2002 at Vanderbilt University : what do the results mean and where do we go from here? / Flo Wilson
内容説明・目次
内容説明
Learn how other libraries are using LibQUAL+ data to improve their services and programs
This book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing withor interested inlibrary service quality assessment will benefit from the practical examples and graphical representations found in this vital book.
With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons' expectations and needs.
Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including:
the LibQUAL+ survey instrumentwhat it is and how it works
library service quality and user perceptions of library service quality
peer comparisons and benchmarking
qualitative and quantitative data analysishow to read your findings
strategic planninghow to use your findings
This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+ to develop better library services for diverse usersfaculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.
目次
Preface
The Starving Research Library User: Relationships Between Library Institutional Characteristics and Spring 2002 LibQUAL+ Scores (Martha Kyrillidou and Fred M. Heath)
CONSORTIA
Defending and Expanding Library TurfThe Need for Scalable Consumer Research (Tom Sanville)
The OhioLINK LibQUAL+ 2002 Experience: A Consortium Looks at Service Quality (Jeff Gatten)
HEALTH SCIENCES LIBRARIES
Exploring Outcomes Assessment: The AAHSL LibQUAL+ Experience (Tamera Lee)
LibQUAL+ in a Problem-Based Learning (PBL) Medical School: The Case Study of the Medical Library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia (Jan H. LaBeause)
The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center (Rick B. Forsman)
The LibQUAL+ Challenge: An Academic Medical Center's Perspective, Duke University (Richard Peterson, Beverly Murphy, Stephanie Holmgren, and Patricia L. Thibodeau)
An Academic Medical Library Using LibQUAL+: The Experience of the Galter Health Sciences Library, Northwestern University (James Shedlock and Linda Walton)
UNIVERSITY/COLLEGE LIBRARIES
Quantifying Qualitative Data: Using LibQUAL+ Comments for Library-Wide Planning Activities at the University of Arizona (Wendy Begay, Daniel R. Lee, Jim Martin, and Michael Ray)
Another Tool in the Assessment Toolbox: Integrating LibQUAL+ into the University of Washington Libraries Assessment Program (Steve Hiller)
Mining LibQUAL+ Data for Pointers to Service Quality at Wayne State University (Barton Lessin)
We Ask Them What They Thought, Now What Do We Do? The Use of LibQUAL+ Data to Redesign Public Services at the University of Pittsburgh (Amy E. Knapp)
LibQUAL+ Meets Strategic Planning at the University of Florida (Stephen R. Shorb and Lori Driscoll)
Using LibQUAL+ Data in Strategic Planning: Bowling Green State University (Lorraine J. Haricombe and Bonna J. Boettcher)
LibQUAL+ 2002 at Vanderbilt University: What Do the Results Mean and Where Do We Go from Here? (Flo Wilson)
Index
Reference Notes Included
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