Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict

著者

書誌事項

Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict

Gini Graham Scott

AMACOM, c2008

大学図書館所蔵 件 / 全2件

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. Written in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them.

目次

Contents Acknowledgments ix Introduction xi Section One: The Emotional-Rational-Intuitive (E-R-I) Method Chapter 1: Managing Conflict with the E-R-I Model 3 Chapter 2: Dealing with the Emotions 11 Chapter 3: Using Your Reason 22 Chapter 4: Working with Your Intuition 32 Section Two: Handling the Emotions Chapter 5: Recognizing the Reasons for a Conflict 41 Chapter 6: Dealing with Your Own Angers and Fears 61 Chapter 7: Avoiding the Responsibility Trap 76 Section Three: Applying Your Reason Chapter 8: Overcoming Conflicts Through Better Communication 95 Chapter 9: Understanding the Different Conflict Styles 114 Chapter 10: Choosing the Best Conflict Style 131 Chapter 11: Negotiating Win-Win Solutions 146 Chapter 12: Learning to Deal with Difficult People 163 Section Four: Using Your Intuition to Discover New Possibilities Chapter 13: Coming Up with Alternatives and Solutions 187 Chapter 14: Turning Your Conflicts into Creative Opportunities 204 Index 217 About the Author 225

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