Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

著者

• Allen, Derek R.
• Rao, T.R.

書誌事項

Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

Derek R. Allen & T.R. Rao

ASQ Quality Press, c2000

注記

Includes bibliographical references (p. 231-234) and index

• NII書誌ID(NCID): BA8504003X
• ISBN:
  • 0873894537
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Milwaukee
• ページ数/冊数: xvii, 243 p.
• 大きさ: 24 cm