Improving service quality in the global economy : achieving high performance in public and private sectors

Author(s)

• Milakovich, Michael E.

Bibliographic Information

Improving service quality in the global economy : achieving high performance in public and private sectors

Michael E. Milakovich

Auerbach Publications, 2006

2nd ed

• : hard

Note

Includes bibliographical references (p. 345-360) and index

Details

• NCID: BA85072320
• ISBN:
  • 9780849338199
• LCCN: 2005043912
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Boca Raton
• Pages/Volumes: xix, 406 p.
• Size: 25 cm
• Classification:
  • LCC : HD31
  • DC22 : 658.5/62
• Subject Headings:
  • LCSH : Industrial management
  • LCSH : Service industries -- Management
  • LCSH : Quality control