Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better
著者
書誌事項
Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better
Scarecrow Press, 2008
- : pbk
- タイトル別名
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Streamlining library services : what we do, how much time it takes, what it costs, and how we can do it better
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注記
"Rev. ed. of: Scientific management of library operations. 2nd ed. 1982"--T.p. verso
Includes bibliographical references and index
内容説明・目次
内容説明
Despite technologies, many basic library activities still lend themselves to analysis and improvement. Author Richard Dougherty provides numerous examples and easy-to-apply tools and techniques that can be used to analyze what libraries are doing, how they are doing it, and how much time is required to do it. These tools include block diagrams, check sheets, flow process charts, work-flow diagrams, flow charts, through-put analysis, self-administered diary studies, and work sampling techniques. Specific examples from all areas of library operations are presented to illustrate how techniques can be applied to analyze what occurs at critical service areas. Streamlining Library Services provides detailed information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use techniques such as brainstorming and focus groups; organize a work flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis is concluded, including data analysis as well as reporting study results and making recommendations to management, and guidelines are provided for managers and staff as they strive to streamline activities. The final two chapters should be of special interest to managers. The first chapter is devoted to implementation issues and strategies that must be addressed as new workflows and services are introduced, and the latter chapter focuses on organizational change issues and strategies for building staff support toward change.
目次
- Part 1 List of Figures Part 2 Preamble Part 3 Preface Part 4 Acknowledgments Part 5 Section One: Looking Backward, Looking Forward Chapter 6 Chapter 1. The Roots of Scientific Management Chapter 7 Chapter 2. The Impact of Technology on Environments, Productivity and Staff Roles Part 8 Section Two: Diagnosing Problems
- Preparing for a Study Chapter 9 Chapter 3. Identifying Targets of Opportunity Chapter 10 Chapter 4. Preparing for a Study Chapter 11 Chapter 5. Identifying the Problem: Diagnostic Tools Part 12 Section Three: What We Do: The Tools Chapter 13 Chapter 6. Block Diagram Chapter 14 Chapter 7. Tools for Process Analysis Chapter 15 Chapter 8. Tools for Special Situations Chapter 16 Chapter 9. Forms and Templates Part 17 Section Four: How Much Time it Takes Chapter 18 Chapter 10. Tracking Systems: Throughput/Delay Analysis Chapter 19 Chapter 11. Self-Administered Diary Studies Chapter 20 Chapter 12. Work Sampling Chapter 21 Chapter 13. Direct Time Study Part 22 Section Five: How Much it Costs Chapter 23 Chapter 14. Costs Part 24 Section Six: Post-Study Activities Chapter 25 Chapter 15. Assessing the Current Activities Chapter 26 Chapter 16. Designing Streamlined Activities Chapter 27 Chapter 17. Implementing New Activities Chapter 28 Chapter 18. Managing Organizational Change Part 29 Index
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