Senior living communities : operations management and marketing for assisted living, congregate, and continuing care retirement communities

著者

書誌事項

Senior living communities : operations management and marketing for assisted living, congregate, and continuing care retirement communities

Benjamin W. Pearce

Johns Hopkins University Press, 2007

2nd ed

  • : pbk

タイトル別名

The essential resource, new and updated : senior living communities : operations management and marketing for assisted living, congregate, and continuing care retirement communities

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

The demand for residential communities for seniors rises as the U.S. population continues to age. This growth means that new administrators and staff members often are learning by trial and error the complicated task of delivering high-quality and consistent services to elderly persons. While many new facilities have been successful, others have been plagued by a variety of administrative and financial difficulties. Senior Living Communities remains the definitive guide to managing these facilities. In this thoroughly updated and revised edition, Benjamin W. Pearce offers a wealth of sound advice and practical solutions. He discusses resident relations, operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. New chapters address issues particular to dementia care and architecture, and the appendix contains a department-by-department audit of senior living operations. From the front lines to the boardroom, this book should be a part of every decision-making process for improving and maintaining assisted living, congregate, and continuing care retirement communities.

目次

Foreword, by Jim Moore Acknowledgments Part I: Administration 1. Introduction 2. Financial Principles 3. Management and Human Resources 4. Safety, Risk Management, and Privacy Part II: President Services 5. Concierge and Reception 6. Resident Relations and Health 7. Transportation 8. Activities and Enrichment 9. Food and Beverage Service 10. Dining Services 11. Housekeeping 12. Laundry 13. Maintenance and Capital Improvements Part III: Marketing and Sales 14. Marketing 15. Sales 16. Coordinating the Move 17. Managing Turnoever: Operating and Marketing Stabilized Communities Part IV: Other 18. Personal Care 19. Caring for People with Memory Impairment 20. Architectural Design Considerations Appendixes A. Fifty Questions Frequently Asked by Residents and Families B. The Development Process C. Operations Audit D. Financing Options E. Critical-Path Tasks for Preopening Index

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