Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards : a how-to-do-it manual with CD-ROM
Author(s)
Bibliographic Information
Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards : a how-to-do-it manual with CD-ROM
（Medical Library Association guides）（How-to-do-it manuals for libraries / series editor, Bill Katz, no. 159）
Neal-Schuman Publishers, c2007
- : pbk
Available at / 2 libraries
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University of Tsukuba Library, Library on Library and Information Science
: pbk018.49-D9410007019659
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
This work provides easy-to-follow advice for using the latest management tools. Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: Needs assessments; Performance improvements; Benchmarking; Library standards; and Outcome measures. Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more - all reproducible from the CD-ROM - help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.
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