Dealing with difficult people : 24 lessons for bringing out the best in everyone
著者
書誌事項
Dealing with difficult people : 24 lessons for bringing out the best in everyone
（McGraw-Hill professional education）
McGraw-Hill, c2003
大学図書館所蔵 件 / 全1件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
内容説明・目次
内容説明
Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: * Forces that compel people to be difficult * How to listen to understand-and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors
「Nielsen BookData」 より