Getting disputes resolved : designing systems to cut the costs of conflict
Author(s)
Bibliographic Information
Getting disputes resolved : designing systems to cut the costs of conflict
Jossey-Bass, c1988
1st ed
- : [hard]
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Note
Bibliography: p. 177-195
Includes index
Description and Table of Contents
Description
The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.
Table of Contents
UNDERSTANDING AND DESIGNING DISPUTE RESOLUTION SYSTEMS. Three Approaches to Resolving Disputes: Interests, Rights, and Power. Diagnosing the Existing Dispute Resolution System. Designing an Effective Dispute Resolution System. Making the System Work: Involving the Disputing Parties. BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY. Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines. Designing an industry's Problems: Wildcat Strikes in the Coal Mines. Cutting Dispute Costs for an Industry: The Grievance Mediation Program. Conlusion: The promise of Dispute Systems Design. Appendix: Model Rules for Grievance Mediation in the Coal Industry.
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