From difficult to disturbed : understanding and managing dysfunctional employees
著者
書誌事項
From difficult to disturbed : understanding and managing dysfunctional employees
AMACOM, American Management Association, c2008
- : hbk
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注記
Bibliography: p. 223-232
Includes index
内容説明・目次
内容説明
How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it's something as common as being introverted or extroverted ...or something much more serious. From "Difficult to Disturbed" helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they're not handled correctly. Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.
目次
<html> Contents PREFACE...ix ACKNOWLEDGMENTS...xiii CHAPTER 1...1 Human Nature and the Practical Psychology of Work CHAPTER 2...13 Shrinkers and Clingers: Avoidant and Dependent Employees CHAPTER 3...29 Emoters and Reactors: Histrionic and Borderline Employees CHAPTER 4...48 Preeners and Predators: Narcissistic and Antisocial Employees CHAPTER 5...67 Detailers and Vigilantes: Obsessive-Compulsive and Paranoid Employees CHAPTER 6...87 Oddballs and Spoilers: Schizoid and Passive-Aggressive Employees CHAPTER 7...103 Working Wounded: Mental Disorders on the Job CHAPTER 8...128 Brain Alert: Neuropsychological Disorders at Work CHAPTER 9...146 Sick and Tired: Mind-Body Syndromes in the Workplace CHAPTER 10...162 What a Job: Managing Dysfunctional Employees CHAPTER 11...182 Danger Zone: Handling Workplace Violence CHAPTER 12...208 Tough at the Top: Organizational Stress Management and Leadership BIBLIOGRAPHY AND FURTHER READING...223 INDEX...233 ABOUT THE AUTHOR...241
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