Virtual reference service : from competencies to assessment
著者
書誌事項
Virtual reference service : from competencies to assessment
（The virtual reference desk series）
Neal-Schuman Publishers, c2008
- : pbk
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注記
Includes bibliographical references and index
収録内容
- Introduction : the virtual reference desk conferences as a revelatory case / R. David Lankes
- Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump
- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet
- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson
- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith
- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios
- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford
- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper
- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina
- A comprehensive VR training program / Joann Wasik
内容説明・目次
内容説明
This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative - an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.
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