Virtual reference service : from competencies to assessment
Author(s)
Bibliographic Information
Virtual reference service : from competencies to assessment
（The virtual reference desk series）
Neal-Schuman Publishers, c2008
- : pbk
Available at / 2 libraries
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University of Tsukuba Library, Library on Library and Information Science
: pbk015.2-L2610008015056
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Note
Includes bibliographical references and index
Contents of Works
- Introduction : the virtual reference desk conferences as a revelatory case / R. David Lankes
- Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump
- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet
- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson
- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith
- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios
- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford
- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper
- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina
- A comprehensive VR training program / Joann Wasik
