The economics of benchmarking : measuring performance for competitive advantage
著者
書誌事項
The economics of benchmarking : measuring performance for competitive advantage
Palgrave Macmillan, 2009
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注記
Includes bibliographical references (p. 101-103) and index
内容説明・目次
内容説明
For businesses seeking to gain the edge over their competitors, benchmarking is an increasingly popular tool used to compare operations and performance. ten Raa elegantly presents the techniques and theory to explain how performance indices and rankings are developed and how they can be used to improve efficiency, productivity and profitability.
目次
What is Benchmarking and Why is it Useful?.- Linear Programming in one Lesson.- The Technique of Benchmarking.- Case study 1: Spanish Restaurants.- Case study 2: Indian Banks.- Case study 3: Korean Quality Management.- Case study 4: Austrian Banking Deregulation.- Efficiency, Productivity and Profitability.- Case study 5: U.S. Manufacturing.- Case study 6: U.S. Hotels.- Case study 7: European Railways Efficiency.- Ranking.- Case study 8: Dutch Economics and Business Schools.- Returns to Scale.- Case study 9: U.S. Real Estate Investment Trusts.- Case study 10: European Railways Returns to Scale.- Concluding Remarks.
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