World class applications of six sigma

Author(s)

• Antony, Jiju
• Bañuelas, Ricardo
• Kumar, Ashok

Bibliographic Information

World class applications of six sigma

edited by Jiju Antony, Ricardo Bañuelas, Ashok Kumar

Elsevier/Butterworth-Heinemann, 2006

Other Title

World class applications of six sigma : real world examples of success

Note

Includes bibliographical references and index

Description and Table of Contents

Description

World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.

Table of Contents

• Introduction to Six Sigma
• Background to theory and philosophy
• PART 1: Six Sigma case studies in manufacturing industries: General Domestic Appliances, 3M, Bombardier, Ford, Dow Chemicals, Land Rover
• PART 2: Six Sigma case studies in service industries: GE, US Healthcare, Coleman Mary, J P Morgan/Chase
• Insurance Company
• Summary - discussion of Six Sigma and cultural change

by "Nielsen BookData"

Details

• NCID: BA88841126
• ISBN:
  • 9780750664592
• LCCN: 2006929581
• Country Code: ne
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Amsterdam
• Pages/Volumes: xxvi, 241 p.
• Size: 24 cm
• Classification:
  • LCC : HD62.15
  • DC22 : 658.4/013
• Subject Headings:
  • LCSH : Six sigma (Quality control standard)
  • LCSH : Total quality management
  • LCSH : Total quality management -- Case studies