Baldrige award winning quality : how to interpret the Baldridge criteria for performance excellence

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書誌事項

Baldrige award winning quality : how to interpret the Baldridge criteria for performance excellence

Mark Graham Brown

CRC Press, c2008

17th ed

大学図書館所蔵 件 / 全1件

この図書・雑誌をさがす

注記

"Covers the 2008 award"

Includes bibliographical references (p. 340-342)

内容説明・目次

内容説明

The Definitive Guide to Mastering the Baldrige Award Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation's leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.

目次

Understanding the Malcolm Baldrige National Quality Award. Preparing an Application for the Baldrige Award. Key Themes and Relationships Among the Criteria. Understanding the Baldrige Award Scoring Scale. Interpreting the Criteria for The Organizational Profile. Interpreting the Criteria for Leadership (1).Interpreting the Criteria for Strategic Planning (2). Interpreting the Criteria for Customer and Market Focus (3). Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4). Interpreting the Criteria for Workforce Focus (5). Interpreting the Criteria for Process Management. Interpreting the Criteria for Results. Preparing for a Site Visit. Using a Baldrige Assessment as a Strategic Planning Tool.

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