Baldrige award winning quality : how to interpret the Baldridge criteria for performance excellence

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Bibliographic Information

Baldrige award winning quality : how to interpret the Baldridge criteria for performance excellence

Mark Graham Brown

CRC Press, c2008

17th ed

Available at  / 1 libraries

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Note

"Covers the 2008 award"

Includes bibliographical references (p. 340-342)

Description and Table of Contents

Description

The Definitive Guide to Mastering the Baldrige Award Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation's leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.

Table of Contents

Understanding the Malcolm Baldrige National Quality Award. Preparing an Application for the Baldrige Award. Key Themes and Relationships Among the Criteria. Understanding the Baldrige Award Scoring Scale. Interpreting the Criteria for The Organizational Profile. Interpreting the Criteria for Leadership (1).Interpreting the Criteria for Strategic Planning (2). Interpreting the Criteria for Customer and Market Focus (3). Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4). Interpreting the Criteria for Workforce Focus (5). Interpreting the Criteria for Process Management. Interpreting the Criteria for Results. Preparing for a Site Visit. Using a Baldrige Assessment as a Strategic Planning Tool.

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