IT essentials : PC hardware and software : labs and study guide

Author(s)

• Regan, Patrick

Bibliographic Information

IT essentials : PC hardware and software : labs and study guide

Patrick Regan

（Cisco networking academy series）

Cisco Press, c2008

3rd ed

Description and Table of Contents

Description

IT Essentials PC Hardware and Software Labs and Study Guide, Third Edition Patrick Regan The IT Essentials: PC Hardware and Software version 4 course in the Cisco (R) Networking Academy (R) is designed to prepare you to take and pass the CompTIA A+ exams based on the 2006 objectives. You must pass both the A+ Essentials and one of the technician exams to earn the A+ certification. Chapters 1 through 10 cover the foundational knowledge that aligns with the CompTIA A+ Essentials exam (220-601). Chapters 11 through 16 explore more advanced concepts in greater depth to prepare you for the specialized CompTIA A+ technician exams (220-602 for IT Technician, 220-603 for Remote Support Technician, and 220-604 for Bench Technician). IT Essentials: PC Hardware and Software Labs and Study Guide, Third Edition, is designed as a valuable teaching and learning tool, incorporating new features to improve your hands-on skills and reinforce the key topics of the course. Each chapter contains a Study Guide section and a Labs section. The Study Guide section is designed to provide additional exercises and questions to reinforce your understanding of the course topics, preparing you for the course assessments and focusing on preparing for the associated certification exams. The Labs section features the complete collection of the lab exercises and worksheets specifically designed by Cisco to give students hands-on experience in a particular concept or technology. Chapters 1-10 cover the following skills and competencies: Core competencies in the latest hardware and software technologies Information security skills Safety and environmental issues Soft skills for career development Chapters 11-16 cover the following skills and competencies: Advanced troubleshooting skills Preparation for all three CompTIA job environment certification exams Advanced installation of computers, peripheral devices, networks, and security components Use this book with: IT Essentials: PC Hardware and Software Companion Guide, Third Edition ISBN-10: 1-58713-199-4 ISBN-13: 978-158713-199-8 Patrick Regan has been a PC technician, network administrator/engineer, design architect, and security analyst for 16 years. He holds many certifications, including the Microsoft MCSE, MCSA, and MCT; CompTIA's A+, Network+, Server+, Linux+, Security+, and CTT+; Cisco CCNA (R); and Novell's CNE and CWNP Certified Wireless Network Administrator (CWNA). This book is part of the Cisco Networking Academy Series from Cisco Press (R). Books in this series support and complement the Cisco Networking Academy curriculum.

Table of Contents

Introduction Chapter 1 Introduction to the Personal Computer Defining a Computer Vocabulary Exercise: Matching Processors Vocabulary Exercise: Completion Motherboards Concept Questions RAM Vocabulary Exercise: Completion Ports Identify Ports and Connectors Expansion Slots and Boards Vocabulary Exercise: Completion Cases Concept Questions Power Supplies Hard Drive Concept Questions Vocabulary Exercise: Completion Video Systems Vocabulary Exercise: Matching Concept Questions Study Questions Worksheet 1.1.2: Job Opportunities Worksheet 1.4.7: Research Computer Components Chapter 2 Safe Lab Procedures and Tool Use Electrostatic Discharge Concept Questions PC Maintenance Concept Questions Power Fluctuations Vocabulary Exercise: Matching Concept Questions Fires and Fire Extinguishers Concept Questions Material Safety and Data Sheets and Component Disposal Vocabulary Exercise: Completion Concept Questions Maintenance Safety Concept Questions Tools of the Trade Concept Questions Study Questions Worksheet 2.2.2: Diagnostic Software Lab 2.3.4: Computer Disassembly Chapter 3 Computer Assembly-Step by Step Installing a Processor Concept Questions Installing RAM Concept Questions Installing the Motherboard Concept Questions Installing a Power Supply Concept Questions Installing Optical Drives Concept Questions Installing Floppy Disk Drives Concept Questions Installing a Hard Drive Vocabulary Exercise: Completion BIOS and the BIOS Setup Program Concept Questions Study Questions Lab 3.2.0: Install the Power Supply Lab 3.3.3: Install the Motherboard Lab 3.5.2: Install the Drives Lab 3.6.3: Install Adapter Cards Lab 3.7.2: Install Internal Cables Lab 3.8.2: Complete the Computer Assembly Lab 3.9.2: Boot the Computer Chapter 4 Basics of Preventive Maintenance and Troubleshooting Preventive Maintenance Concept Questions Troubleshooting Concept Questions Troubleshooting Example Study Questions Chapter 5 Fundamental Operating Systems Introduction to Operating Systems Concept Questions Installing Windows Vocabulary Exercise: Completion Concept Questions Vocabulary Exercise: Matching Registry Concept Questions Windows 98 Boot Sequence Concept Questions Windows 2000/XP Boot Sequence Concept Questions Windows 2000 and Windows XP Advanced Boot Menu Concept Questions Windows File Systems Concept Questions File Management Concept Questions Control Panel Concept Questions Troubleshooting Tools Concept Questions Study Questions Worksheet 5.2.2: Search NOS Jobs Worksheet 5.3.2: Upgrade Hardware Components Lab 5.4.2: Install Windows XP Lab 5.4.5: Create Accounts and Check for Updates Worksheet 5.4.9: Answer NTFS and FAT32 Questions Lab 5.5.1: Run Commands Lab 5.5.4: Install Third-Party Software Lab 5.6.2: Restore Points Lab 5.6.3: Windows Registry Backup and Recovery Chapter 6 Fundamental Laptops and Portable Devices Laptop Fundamentals Vocabulary Exercise: Completion Identify the Parts of a Laptop Power Management Vocabulary Exercise: Matching Concept Questions Laptop Maintenance Concept Questions Troubleshooting Laptop Computers Concept Questions Study Questions Worksheet 6.1.2: Research Laptops, Smart Phones, and PDAs Worksheet 6.2.3: Complete Docking Stations True or False Questions Worksheet 6.3.4: Answer Laptop Expansion Questions Worksheet 6.4.1: Match ACPI Standards Worksheet 6.7.2: Research Laptop Problems Chapter 7 Fundamental Printers and Scanners Printers Vocabulary Exercise: Matching Electrophoto (EP) Stages Vocabulary Exercise: Matching Vocabulary Exercise: Completion Printer Troubleshooting Scanners Vocabulary Exercise: Completion Study Questions Lab 7.4.2: Install All-in-One Device and Software Chapter 8 Fundamental Networks Defining a Network Vocabulary Exercise: Matching Network Devices Vocabulary Exercise: Completion Cable Types and Connectors Vocabulary Exercise: Completion Network Topologies Vocabulary Exercise: Matching Networking Technology Concept Questions Connecting to the Internet Vocabulary Exercise: Matching Network Troubleshooting Tools Concept Questions Study Questions Worksheet 8.3.2: Identify IP Address Classes Worksheet 8.9.1: Internet Search for NIC Drivers Lab 8.9.2: Configure an Ethernet NIC to Use DHCP Worksheet 8.10.3: Answer Broadband Questions Worksheet 8.12.2: Diagnose a Network Problem Chapter 9 Fundamental Security Importance of Security Vocabulary Exercise: Matching Concept Questions Wireless Security Vocabulary Exercise: Completion Viruses Vocabulary Exercise: Completion Denial of Service Attacks Vocabulary Exercise: Matching Study Questions Worksheet 9.1.0: Security Attacks Worksheet 9.2.1: Third-Party Antivirus Software Worksheet 9.4.2: Operating System Updates Remote Technician 9.5.2: Gather Information from the Customer Chapter 10 Communication Skills Dealing with the Customer Concept Questions Study Questions Worksheet 10.1.0: Technician Resources Class Discussion 10.2.2: Controlling the Call Class Discussion 10.2.3: Identifying Difficult Customer Types Class Discussion 10.3.0: Customer Privacy Chapter 11 Advanced Personal Computers Motherboards Concept Questions RAM Concept Questions Cooling the System Concept Questions Power Supply Concept Questions Hard Drive Concept Questions Redundant Array of Inexpensive Disks (RAID) Concept Questions Video Systems Concept Questions Performance Bottlenecks Concept Questions Study Questions Worksheet 11.1.0: Job Opportunities Worksheet 11.3.7: Research Computer Components Lab 11.4.1: Install a NIC Lab 11.4.3: Install Additional RAM Lab 11.4.4: BIOS File Search Lab 11.4.5: Install, Configure, and Partition a Second Hard Drive Lab 11.6.3: Repair Boot Problem Remote Technician 11.6.3: Repair Boot Problem Chapter 12 Advanced Operating Systems Using the Command Prompt Concept Questions Installing Windows 2000 and Windows XP Concept Questions Windows Folder Structure Concept Questions Control Panel and Administrative Tools Concept Questions Fonts Concept Questions Disk Management Concept Questions Windows Boot Options Concept Questions Troubleshooting Tools Concept Questions Study Questions Lab 12.2.2: Advanced Installation of Windows XP Curriculum Lab 12.2: Creating a Partition in Windows XP Pro (12.2.3) Lab 12.2.4: Customize Virtual Memory Settings Lab 12.2.5: Install an Alternate Browser (Optional) Lab 12.4.1: Schedule Task Using GUI and at Command Lab 12.5.3: Fix an Operating System Problem Remote Technician 12.5.3: Fix an Operating System Problem Chapter 13 Advanced Laptops and Portable Devices Processors and RAM Concept Questions Expansion Cards Concept Questions Mobile Wireless Devices Concept Questions Batteries Vocabulary Exercise: Completion Concept Questions Mobile Video Systems Concept Questions Study Questions Worksheet 13.2.0: Investigating Repair Centers Worksheet 13.3.1: Laptop Batteries Worksheet 13.3.2: Docking Station Worksheet 13.3.3: Research DVD Drive Worksheet 13.3.4: Laptop RAM Worksheet 13.5.3: Verify Work Order Information Chapter 14 Advanced Printers and Scanners Printer Technology and Interfaces Concept Questions Troubleshooting Printers Concept Questions Printing in Windows Concept Questions Scanners Concept Questions Study Questions Lab 14.2.4: Install an All-in-One Printer/Scanner Lab 14.3.2: Share the All-in-One Printer/Scanner Lab 14.4.2: Optimize Scanner Output Worksheet 14.5.1: Search for Certified Printer Technician Jobs Lab 14.6.3: Fix a Printer Remote Technician 14.6.3: Fix a Printer Problem Chapter 15 Advanced Networks OSI Model Identify the OSI Layers TCP/IP Protocol Suite Vocabulary Exercise: Matching Vocabulary Exercise: Matching Identify the TCP/IP Ports IP Addressing Concept Questions Configuring Windows Concept Questions Troubleshooting Tools Concept Questions Study Questions Worksheet 15.2.2: Protocols Worksheet 15.3.2: ISP Connection Types Lab 15.4.2a: Configure Browser Settings Lab 15.4.2b: Share a Folder, Share a Printer, and Set Share Permissions Lab 15.5.1: Install a Wireless NIC Lab 15.5.2: Configure a Wireless Router Lab 15.5.3: Test the Wireless NIC Lab 15.8.3: Fix Network Problem Remote Technician 15.8.3: Fix Network Problem Chapter 16 Advanced Security Access Control Concept Questions NTFS and Share Permissions Concept Questions Auditing Concept Questions Wireless Security Concept Questions Social Engineering Concept Questions Denial of Services Attacks and Other Forms of Attacks Concept Questions Study Questions Worksheet 16.1.1: Answer Security Policy Questions Worksheet 16.2.3: Research Firewalls Lab 16.3.2: Configure Windows XP Firewall Lab 16.5.3: Fix a Security Problem Remote Technician 16.5.3: Fix a Security Problem 1587131986 TOC 12/19/2007

by "Nielsen BookData"

Details

• NCID: BA89241146
• ISBN:
  • 9781587131981
• LCCN: 2007049945
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Indianapolis, Ind.
• Pages/Volumes: xxi, 433 p.
• Size: 28 cm
• Classification:
  • LCC : TK7885
  • DC22 : 004.16
• Subject Headings:
  • LCSH : Microcomputers
  • LCSH : Computer input-output equipment
  • LCSH : Operating systems (Computers)
• Parent Bibliography ID:
  • BA84238166