Answering consumer health questions : the Medical Library Association guide for reference librarians
著者
書誌事項
Answering consumer health questions : the Medical Library Association guide for reference librarians
（Medical Library Association guides）
Neal-Schuman Publishers, c2008
- pbk. : alk. paper
- pbk. : alk. paper
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注記
Includes bibliographical references and index
収録内容
- Professional practice : understanding reaching out to the health information seeker
- Professional interactions : communication guidelines and strategies
- Professional ethics of providing health information
- Legal issues in health information delivery
- Serving the health information needs of diverse individuals
- The difficult patron
- Self-care for the health information provider
内容説明・目次
内容説明
This book contains practical tips and tools for every health reference desk!Patrons seeking medical information are often trying to gain control following an upsetting diagnosis - working with them can be rewarding and difficult. In this practical, readable guide, consumer health reference expert Michele Spatz, gives you an understanding of the psychology of those seeking medical information and the skills necessary to respond usefully and appropriately.Spatz outlines the most common inquiries and behaviors of health information searchers and the most useful go-to resources. Sample librarian-patron interactions in every chapter give you useful strategies and scripts. Dozens of templates and forms and tips on everything - from setting up the reference desk to encourage confidential inquiries to using body language to signal your availability - will help you create a welcoming, empowering atmosphere in your library.Chapters on ethics and potential legal issues guide you through the nitty-gritty of what constitutes practicing medicine without a license, confidentiality requirements, and more. Sections on email, virtual, and telephone reference will help you establish clear guidelines, and creative tips on marketing to healthcare providers will help you forge valuable new partnerships. A section on self-care offers strategies for dealing with job-induced stress. Every information professional who helps patrons with health inquiries will want a copy of this useful, inspiring book.
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