Cases in operations management : building customer value through world-class operations
著者
書誌事項
Cases in operations management : building customer value through world-class operations
（The Ivey casebook series）
Sage Publications, c2006
- : pbk
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注記
Includes bibliographical references
内容説明・目次
内容説明
The Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivey School of Business at The University of Western Ontario. Due to their popularity in more than 60 countries, approximately 200 new cases are added to the Ivey School of Business library each year. Each of the casebooks comes equipped with instructor's resources on CD-ROM. These affordable collections will not only help students connect to real-world situations, but will benefit corporations seeking continued education in the field as well.
Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.
The following are represented in this casebook:
Strong decision orientation of real-world cases
Clear development of the link between business processes and customer value
Diversity of international case settings Mixture of cases, simulations, and in-class exercises
Includes Instructors Resources on CD-ROM with detailed 6-10 page casenotes for each case, preparation questions for students to review before class, discussion questions, and suggested further readings.
The IVEY Casebook Series
Cases in Business Ethics
Cases in Entrepreneurship
Cases in Gender & Diversity in Organizations
Cases in Operations Management
Cases in Organizational Behavior
Cases in the Environment of Business
Cases in Alliance Management
Mergers and Acquisitions: Text and Cases
目次
Introduction to the Ivey Casebook Series - Paul W. Beamish
Preface
1. Developing Word-Class Operations
Industrie Pininfarina: The New Customer Decision
Fell-Fab Products (A)
Unicon Concrete Products (H.K.) Ltd.
2. Process Design
Earth Buddy (R)
Greaves Brewery
Quinte MRI
ING Direct Canada
Celestica Inc. - Memory Business Unit
Thera-Aid Medical Devices
Introduction to Process Simulation
Red Cross Mobile Blood Clinics - Improving Donor Service
Introduction to Inventory Control and Independent Demand
McLeod Motors Ltd.
Iron Ore Company of Ontario
VBF Tubing (Abridged)
3. Planning and Control
Greaves Brewery: Bottle Replenishment
Yield Management at American Airlines
MacPherson Refrigeration Limited
Lamson Corporation (R)
Martin Trailers Limited
Illustrious Corporation
4. Project Management
Note on Project Management Fundamentals
Gadget Toy Company
H.M.S. Pinafore
CPSim: The Critical Path Simulator (Windows Version)
Waterloo Regional Police Services: The CIMS Project
5. Quality
LongXi Machinery Works - Quality Improvement (A)
Blue Mountain Resorts: The Service Quality Journey
Noram Foods
Hillcrest Auto
Mutual Life of Canada - The Group Client Service Guarantee (A)
6. Supply Chain Management
International Decorative Glass
Spin Master Toys (A): Finding a Manufacturer for E-Chargers
Dabbawallahs of Mumbai (A)
Daikin Industries
Grocery Gateway: Customer Delivery Operations
Ladner Building Products
Canadian Pharmaceutical Distribution Network
7. Operations Strategy
Butler Metal Products: Focusing the Factory
Mitel Semiconductor
Electrosteel Castings Limited
Blinds To Go: Invading the Sunshine State
ASIMCO International Casting Company (A)
The Atlanta Symphony Orchestra
Navistar: Environmental Management (A)
Indian Oil Corporation Limited. - The Mathura Refinery
About the Editors
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