Success with Microsoft Dynamics CRM 4.0 : implementing Customer Relationship Management

著者

• Mathena, Justin
• Yetter, Aaron
• Hostetler, Hoss

書誌事項

Success with Microsoft Dynamics CRM 4.0 : implementing Customer Relationship Management

Justin Mathena, Aaron Yetter, Hoss Hostetler

（Books for professionals by professionals）（The expert's voice）

Apress, c2009

• : pbk.

タイトル別名

Microsoft Dynamics CRM 4.0

注記

Includes index

内容説明・目次

内容説明

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project. The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through real-world solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides long-term success for your organization.

目次

A table of contents is not available for this title.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA91571755
• ISBN:
  • 9781430216049
• LCCN: 2009278503
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Berkeley, CA
• ページ数/冊数: xxi, 241 p.
• 大きさ: 24 cm
• 分類:
  • DC : 658.812028553
  • LCC : HF5415.5
• 件名:
  • LCSH : Microsoft CRM
  • LCSH : Customer relations -- Management -- Computer programs
  • LCSH : Relationship marketing
• 親書誌ID:
  • BA65600244
  • BA68781804