A complaint is a gift : recovering customer loyalty when things go wrong

著者

• Barlow, Janelle
• Møller, Claus

書誌事項

A complaint is a gift : recovering customer loyalty when things go wrong

Janelle Barlow, Claus Møller

Berrett-Koehler Publishers, c2008

2nd ed

• : pbk.

注記

Includes bibliographical references (p. 251-271) and index

• NII書誌ID(NCID): BA91597136
• ISBN:
  • 9781576755822
• LCCN: 2008017877
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: San Francisco, Calif.
• ページ数/冊数: x, 287 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HF5415.52
  • DC22 : 658.8/343
• 件名:
  • LCSH : Consumer complaints
  • LCSH : Customer services