Engaging public sector clients : from service-delivery to co-production

著者

• Alford, John

書誌事項

Engaging public sector clients : from service-delivery to co-production

John Alford

Palgrave Macmillan, 2009

注記

Includes bibliographical references (p. 227-255) and index

内容説明・目次

内容説明

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

目次

Introduction: Client Co-Production of Public Services The Co-Production Concept Clients in the Public Sector Legal Compliance, Regulation and Co-Production Theoretical Constructs and Methodology Postal Service Customers as Co-Producers Long-Term Unemployed People as Co-Producers Taxpayers as Co-Producers Client Co-Production: An Exchange Perspective Managing for Client Co-Production Implications

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA91829763
• ISBN:
  • 9780230223769
• LCCN: 2008052842
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Basingstoke
• ページ数/冊数: xiv, 261 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HD31
  • DC22 : 351
• 件名:
  • LCSH : Management -- Case studies
  • LCSH : Public administration -- Case studies