Office procedures for the 21st century
著者
書誌事項
Office procedures for the 21st century
Pearson/Prentice Hall, c2008
7th ed
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注記
Rev. ed. of: Procedures for the automated office. 6th ed
Set includes Student workbook
Includes index
内容説明・目次
内容説明
For courses in Office Administration, Procedure, and Management courses.
Office Procedures for the 21st Century, Seventh Edition offers a desirable blend of procedural skills and soft skills and continues to be a market leader. Because of its relevant approach and proven system, it prepares students for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included and reorganized end of chapter exercises are supported by student working papers and a student data CD-ROM.
目次
1. Understanding the Changing and Challenging Office
2. Human Relations
3. Preparing Your Job Search
4. Managing Your Work, Time, and Other Resources
5. Communicating by Telephone
6. Building Communications Skills
7. Processing Mail
8. Records Management
9. Handling Financial procedures
10. Scheduling Appointments and Receiving Visitors
11. Making Travel Arrangements
12. Planning Meetings and Conferences
13. Developing Effective Oral Presentations
14. Preparing to Meet Challenges
15. Working in a Medical Office
16. Working in a Legal Office
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