Surviving the future : academic libraries, quality, and assessment
著者
書誌事項
Surviving the future : academic libraries, quality, and assessment
（Chandos information professional series）
Chandos, 2009
- : pbk.
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes.
目次
- Quality, assessment and evaluation
- Creating a culture of assessment
- Frameworks for quality improvement
- Strategic planning, the Balanced Scorecard and benchmarking
- Performance indicators
- The library's role in successful faculty research and teaching
- The library's role in successful postgraduate and professional education
- The library's role in the success of undergraduate students
- User satisfaction as a quality indicator
- Using group norms and peer comparisons as contexts for quality
- Toward surviving the future.
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