ITIL V3 small-scale implementation

著者

• Great Britain. Office of Government Commerce

書誌事項

ITIL V3 small-scale implementation

OGC

TSO, 2009

注記

"A product from the official publisher of ITIL"-- cover

Includes index

内容説明・目次

内容説明

This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BB01046121
• ISBN:
  • 9780113310784
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: London
• ページ数/冊数: 138 p.
• 大きさ: 22 cm
• 分類:
  • DC22 : 004.068
• 件名:
  • LCSH : Computer service industry -- Management
  • LCSH : Small business -- Management