Interpersonal conflict

著者

    • Wilmot, William W.
    • Hocker, Joyce L.

書誌事項

Interpersonal conflict

William W. Wilmot, Joyce L. Hocker

McGraw-Hill, c2011

8th ed

  • : pbk

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注記

Includes bibliographical references (p. [334]-351) and index

内容説明・目次

内容説明

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.

目次

Preface AcknowledgementsPart One: Conflict Components Chapter 1: The Nature of Conflict Chapter 2: Perspectives on Conflict Chapter 3: Interests and GoalsChapter 4: Power in Conflict Chapter 5: Styles and Tactics Part Two: Intervention Chapter 6: Emotions in Conflict Chapter 7: Mapping Your ConflictsChapter 8: Interpersonal NegotiationChapter 9: Third-Party Intervention Chapter 10: Forgiveness and ReconciliationAppendix References Name Index Subject Index

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