Employee morale : driving performance in challenging times
著者
書誌事項
Employee morale : driving performance in challenging times
Palgrave Macmillan, 2009
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection.
目次
Introduction Chapter 1: What is Morale? Chapter 2: How Do Organizations Measure Morale? Chapter 3: Why Morale Is So Important: Introduction Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness Why Morale Is So Important 2: Individual Morale and Performance Why Morale Is So Important 3: Morale and Customer Satisfaction Why Morale Is So Important 4: Morale, Individual and Organizational Health Chapter 4: Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein Chapter 5: Creating& Maintaining the High Morale Organization Chapter 6: Current Trends, Issues and Myths in Employee Morale Chapter 7: Summary and Conclusions
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