Employee morale : driving performance in challenging times

著者

• Bowles, David
• Cooper, Cary L.

書誌事項

Employee morale : driving performance in challenging times

David Bowles and Cary Cooper

Palgrave Macmillan, 2009

注記

Includes bibliographical references and index

内容説明・目次

内容説明

Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection.

目次

Introduction Chapter 1: What is Morale? Chapter 2: How Do Organizations Measure Morale? Chapter 3: Why Morale Is So Important: Introduction Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness Why Morale Is So Important 2: Individual Morale and Performance Why Morale Is So Important 3: Morale and Customer Satisfaction Why Morale Is So Important 4: Morale, Individual and Organizational Health Chapter 4: Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein Chapter 5: Creating& Maintaining the High Morale Organization Chapter 6: Current Trends, Issues and Myths in Employee Morale Chapter 7: Summary and Conclusions

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BB01659980
• ISBN:
  • 9780230579422
• LCCN: 2009044404
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xv, 215 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5549.5.M6
  • DC22 : 658.3/14
• 件名:
  • LCSH : Employee morale
  • LCSH : Employee motivation