The practice of outsourcing : from information systems to BPO and offshoring
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Bibliographic Information
The practice of outsourcing : from information systems to BPO and offshoring
Palgrave Macmillan, 2009
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Includes bibliographical references and index
Description and Table of Contents
Description
A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.
Table of Contents
PART I: INTRODUCTION IT Outsourcing Practices: Lessons from Experience PART II: REALIZING OUTSOURCING EXPECTATIONS: INCREDIBLE PROMISES, CREDIBLE OUTCOMES Contracting and Relationships in IT Outsourcing Cooperative Partnerships and 'Total' IT Outsourcing: From Contractual Obligations to Strategic Alliance? Offshore Outsourcing: A Country Too Far? IT Outsourcing in Public Sector Contexts: Towards the Contractual Organization IS Sourcing: Examining the Privatisation Option in Public Administration Analysing IT Outsourcing Decisions: Size, Interdependency and Risk Risk Mitigation in IT Outsourcing Strategy IT Outsourcing: Risk, Creative Contracting and Business Advantage Information Technology Insourcing: Myths and Realities PART III: ASP AS SOURCING STRATEGY: THEORY AND PRACTICE IT Sourcing: Reflections ITO Configuration: Defining and Designing Outsourcing Arrangements Business Process Outsourcing: The Promise of the Enterprise Partnership Model A Study of Offshore Outsourcing: The Case of Biotech IT Outsourcing Success: A Multi-dimensional, Contextual Perspective on Outsourcing Outcomes Offshore Outsourcing and the Role of Social Capital
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