{"@context":{"owl":"http://www.w3.org/2002/07/owl#","bibo":"http://purl.org/ontology/bibo/","foaf":"http://xmlns.com/foaf/0.1/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/"},"@id":"https://ci.nii.ac.jp/ncid/BB02269857.json","@graph":[{"@id":"https://ci.nii.ac.jp/ncid/BB02269857#entity","@type":"bibo:Book","foaf:isPrimaryTopicOf":{"@id":"https://ci.nii.ac.jp/ncid/BB02269857.json"},"dc:title":[{"@value":"悪質クレームの対処法と危機管理体制の確立【対策編】"},{"@value":"アクシツ クレーム ノ タイショホウ ト キキ カンリ タイセイ ノ カクリツ タイサクヘン","@language":"ja-hrkt"}],"dc:publisher":[{"@value":"すばる舎リンケージ"},{"@value":"すばる舎(発売)"}],"dcterms:extent":"ビデオディスク1枚(59分)","cinii:size":"12cm","dc:language":"jpn","dc:date":"2010","cinii:ncid":"BB02269857","cinii:ownerCount":"6","dcterms:medium":{"dc:title":"ビデオレコード(ビデオ (ディスク))"},"foaf:maker":[{"@id":"https://ci.nii.ac.jp/author/DA14708829#entity","@type":"foaf:Person","foaf:name":[{"@value":"援川, 聡 "},{"@value":"エンカワ, サトル","@language":"ja-hrkt"}]}],"bibo:owner":[{"@id":"https://ci.nii.ac.jp/library/FA001823","@type":"foaf:Organization","foaf:name":"東京大学 医学図書館","rdfs:seeAlso":{"@id":"https://opac.dl.itc.u-tokyo.ac.jp/opac/opac_openurl/?ncid=BB02269857"}},{"@id":"https://ci.nii.ac.jp/library/FA017754","@type":"foaf:Organization","foaf:name":"昭和医科大学 長津田校舎 図書室"},{"@id":"https://ci.nii.ac.jp/library/FA005926","@type":"foaf:Organization","foaf:name":"東京医科大学 図書館分館","rdfs:seeAlso":{"@id":"https://opac.tokyo-med.ac.jp/opac/opac_openurl/?ncid=BB02269857"}},{"@id":"https://ci.nii.ac.jp/library/FA005915","@type":"foaf:Organization","foaf:name":"東京医科大学 図書館","rdfs:seeAlso":{"@id":"https://opac.tokyo-med.ac.jp/opac/opac_openurl/?ncid=BB02269857"}},{"@id":"https://ci.nii.ac.jp/library/FA024909","@type":"foaf:Organization","foaf:name":"国立研究開発法人 国立がん研究センター 図書館 東分室"},{"@id":"https://ci.nii.ac.jp/library/FA021467","@type":"foaf:Organization","foaf:name":"国立看護大学校 図書館","rdfs:seeAlso":{"@id":"https://opac.ncn.ac.jp/mylimedio/search/search.do?target=local&mode=comp&category-mgz=1&category-book=1&annex=all&ncid=BB02269857"}}],"prism:publicationDate":[null,"2010.3"],"cinii:note":["監修: 援川聡","容器の大きさ: 19cm"],"dcterms:isPartOf":[{"@id":"https://ci.nii.ac.jp/ncid/BB02268912#entity","dc:title":"医療機関のクレーム完全対応マニュアル, 第3巻","@type":"bibo:Book"}]}]}