Intelligent mentoring : how IBM creates value through people, knowledge, and relationships

著者

    • Murrell, Audrey J.
    • Forte-Trammell, Sheila
    • Bing, Diana A.

書誌事項

Intelligent mentoring : how IBM creates value through people, knowledge, and relationships

Audrey J. Murrell, Sheila Forte-Trammell, Diana A. Bing

IBM Press, c2009

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

How to Use Mentoring to Drive Maximum Competitive Advantage Techniques and lessons from IBM's world-class mentoring programs-for every business and HR leader, strategist, Chief Learning Officer, consultant, trainer, and scholar "A crucial part of my job is to help develop and retain the more than 200,000 members of IBM's global technical community. Over the years, I have found that the true spirit of any organization is its people, and unique, world-class mentoring programs play a crucial role in their success. What I really like about Intelligent Mentoring is that it is not an academic treatise on the theory of mentoring, but a series of practical solutions that can be used by virtually any organization to gain productivity, increase retention, and improve bottom-line results." -Nick Donofrio, Executive Vice President, Innovation and Technology, IBM Corporation "We have known about the importance of mentoring in developing people for decades. Yet few organizations have successfully leveraged it as part of their HR strategy. IBM is one of those companies. Intelligent Mentoringis about more than the mentoring initiative successfully implemented at IBM. It is a guide for how companies can leverage mentoring in a way that aligns with company strategy and supports organizational and individual development. It is a must-read for any executive considering a mentoring initiative as part of the firm's HR strategy. IBM's mentoring effort combined the best of what we know from mentoring research, career development theory, and change management to create a highly successful effort. There is much here for practitioners and scholars to learn." -David A. Thomas, Ph.D., Naylor Fitzhugh Professor of Business Administration, Harvard Business School "Performance is the ultimate driver of this company. Even back in our earliest days, one of the keys to IBM's greatness was performance, along with top-notch technology. Since arriving at IBM in 2000, my goal has been to identify, develop, train, reward, and retain high-performing people, and one of the best ways to support these high performers is through mentoring. I believe that Intelligent Mentoringhas done a phenomenal job of capturing the innovative and varied mentoring initiatives that IBM has used over the years. The authors really take you inside the company and show how mentoring has helped IBM preserve its corporate culture by passing on knowledge, not only between generations, but in all directions throughout our global community. This book is a must-read for anyone who wants to use the powerful tool of mentoring to its best and most productive advantage, and I recommend it highly." -Randy MacDonald, Senior Vice President, Human Resources, IBM Corporation For today's enterprises, few challenges are as daunting as preparing tomorrow's leaders. Mentoring is one of the most powerful tools at their disposal. But not all mentoring programs are equally effective, and not all companies have learned how to sustain mentoring. One company has: IBM. Intelligent Mentoring reveals how IBM has done it-and offers specific guidance and best practices you can use to achieve equally powerful results. Intelligent Mentoring shows how IBM has fully integrated a diverse portfolio of formal mentoring initiatives into both talent development and innovation promotion. Whether you're a business leader, strategist, Chief Learning Officer, training specialist, coach, or consultant, this book presents a state-of-the-art framework for making mentoring work. Drawing on IBM's experience, the authors demonstrate how to build a diverse portfolio of effective mentoring programs...use mentoring to strengthen organizational intelligence...build sustainable communities of mentors and mentees...promote collaboration across differences... and above all, link mentoring to strategy and use it to sustain competitive advantage. * Use mentoring to develop tomorrow's world-class business leaders Actionable solutions and best practices from IBM's breakthrough mentoring program * Embrace mentoring as a high-performance work practice Maximizing, capturing, and communicating the value-added impact of mentoring * Set the right goals for mentoring: then achieve them Utilize mentoring to strengthen organizational learning, improve retention, promote innovation, and more * Use mentoring to solve your organization's most "wicked" problems How mentoring can help you respond to complex, tangled challenges you've never faced before

目次

Foreword xvii Acknowledgments xxi About the Authors xxiii Chapter 1 Introducing IBM's Mentoring Portfolio 1 Mentoring Transformations 4 IBM's Challenge 5 IBM's Response 9 Creating a Mentoring Portfolio 13 Contributions of Intelligent Mentoring 16 References 19 Chapter 2 Organizational Intelligence: Using Just-in-Time Mentoring Solutions 23 Overview: Revitalizing Mentoring 24 Creating a Mentoring Hybrid 26 IBM Revitalizes Mentoring 27 Linking Mentoring to Organizational Intelligence 30 Attracting and Recruiting Talent 31 Socializing of Employees 33 Accessing Knowledge and Expertise 34 Supporting Knowledge Retention 36 Sustaining a Knowledge-Resilient Culture 38 Developing a Portfolio of Experiential Learning Opportunities 40 Experiential Learning Opportunities in the Future 43 References 47 Chapter 3 Organizational Intelligence: Fostering Communities of Knowledge 51 Overview 52 Learning through Communities of Practice 53 Building Communities of Practice at IBM 55 A Mentoring Solution 57 Mentoring as Communities of Practice 58 Lessons Learned from IBM's Mentoring Communities 63 Mentoring Across Boundaries 64 Strengthening Relational Competencies 66 Fostering Meaningful Collaboration 68 Mentoring Communities and the Future 69 Valuing Community 70 "THINK"ing at IBM 70 Who Said an Elephant Can't Learn to Dance? 71 References 72 Chapter 4 Connecting People: Creating Meaningful Engagement 75 Moving from Isolation to Engagement 76 The Benefits of Engaged Employees 76 Challenges for Engaging a Globally Dispersed Workforce 78 Mentoring, Technology, and Connecting People 80 Creating Access to People 81 Creating Access to Information 82 Creating Access to Virtual Communities 84 Example of an IBM Best Practice: Group Speed Mentoring 86 Engaging Employees through Mentoring-Lessons Learned 90 Technology as a Tool, Not a Panacea 91 Holding Managers Accountable 91 Some Final Engaging Thoughts 92 References 93 Chapter 5 Connecting People: Mentoring as a Tool for Diversity and Inclusion 97 The Importance of Connecting Among Difference 98 The Workforce of the Future Is Here 99 Diversity as a Business Imperative 101 Enhancing Diversity: Why Mentoring Matters 103 Connecting within Diversity at IBM 105 Mentoring Based on Affinities 109 Group Mentoring via Diversity Networks 110 Asian Diversity Network Group at IBM 112 Looking Toward the Future 116 References 121 Chapter 6 Connecting People: Using Mentoring to Signal Value in People 125 The Power of Value in People 126 What Employees Expect-A Relational View 128 Employees' Perceptions of Organizational Support 131 How Organizational Leaders Can "Signal Support" 133 Using Reverse Mentoring to Signal Support 136 Respect for the Individual 138 Support for Employee Development 139 Collaboration across Difference 140 Preventing Career Derailment: A Plan for Success 141 Reverse Mentoring: Signaling Value in People across IBM 144 Reverse Mentoring in the United States 145 Reverse Mentoring in Finland 146 Reverse Mentoring in Latin America 148 Looking Toward the Future-Multigenerational Collaboration 151 Lessons Learned-Signaling Ethics and Integrity 153 References 155 Chapter 7 Business Impact: Using Mentoring to Deliver Value for Competitive Advantage 159 Adding Value through Mentoring 160 Mentoring Solutions as High-Performance Work Practices (HPWP) 161 Enduring Skills Help to Create Competitive Advantage 165 Developing a Balanced View of "Value Added" 167 Dangle the Carrot-IBM's Marketing Group Mentoring Award 172 Lessons Learned-Adding Value and Sustaining Business Impact 176 References 177 Chapter 8 Business Impact: Using Mentoring Solutions to Solve "Wicked Problems" 181 Mentoring as a Strategic Solution 182 Using Mentoring to Solve "Wicked Problems" 184 Global Talent Management as a "Wicked Problem" 187 Mentoring: On the Manufacturing Floor to the Technical Labs 191 Black Technical Leaders Forum (BTLF) 193 Building a Global Knowledge Community-South Africa's Cross-Geography Mentoring Initiative 197 Lessons Learned-Sustaining Business Impact via Strategic Mentoring Solutions 203 Some Final Thoughts-The Impact of Intelligent Mentoring 205 References 207 Index 209

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