Measuring the performance of human service programs

著者

• Martin, Lawrence L.
• Kettner, Peter M.

書誌事項

Measuring the performance of human service programs

Lawrence L. Martin, Peter M. Kettner

（Sage human services guides, v. 71）

Sage, c2010

2nd ed

• : pbk

注記

Includes bibliographical references (p. 131-135) and index

内容説明・目次

内容説明

Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures-numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction-this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services. Features in This Edition Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date material Utilizes the systems model as a conceptual framework- a common conceptual framework in social work and the human services Explains the different types of output (efficiency) performance measures-time, episode, material Includes updated examples of efficiency, quality, and effectiveness performance measures in human service organizations An Instructor's Resource site offers PowerPoint slides for each chapter and suggested assignments to accompany each chapter. Intended Audience This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.

目次

Preface 1. Performance Accountability and Performance Measurement Introduction What is a Program? What is Performance Measurement? Performance Measurement and the Systems Model Why Adopt Performance Measurement? 2. Putting Performance Accountability and Performance Measurement in Perspective Introduction The Forces Promoting Performance Accountability and Performance Measurement The Language and Structure of SEA Reporting Developing and Using Performance Measures 3. Logic Models, Human Service Programs, and Performance Measurement Introduction Developing a Logic Model Agency Strategic Plan Focus Community Problem or Need Focus Social Problem Focus 4. Output Performance Measures Introduction What are Output Performance Measures? Developing Intermediate Output Performance Measures Final Output Performance Measures 5. Quality Performance Measures Introduction What is Quality? The Dimensions of Quality Types of Quality Performance Measures 6. Outcome Performance Measures Introduction What are Outcome Performance Measures? Client Problems Versus Client End States The Four Types of Outcome Performance Measures Intermediate and Final Outcome Performance Measures Selecting Outcome Performance Measures Cause-and-Effect Relationships Social Indicators as Final Outcome Performance Measures Outcome Performance Measures and Programs of Service Assessing the Four Types of Outcome Performance Measures 7. Introduction What are Numeric Counts? Examples of Numeric Counts The Preference for Numeric Counts An Assessment of Numeric Counts 8. Standardized Measures Introduction What are Standardized Measures? The Use of Standardized Measures for Evaluation Versus Research Difference in Standardized Measures Locating Standardized Measures Using Standardized Measures as Outcome Performance Measures Translating Standardized Measures Into Numeric Counts An Assessment of Standardized Measures 9. Level of Functioning (LOF) Scales Introduction What are Level of Functioning (LOF) Scales? Principles in Designing LOF Scales Translating LOF Scales Into Numeric Counts An Assessment of LOF Scales 10. Client Satisfaction Introduction Using Client Satisfaction as an Outcome Performance Measure Translating Client Satisfaction Outcomes Into Numeric Counts An Assessment of Client Satisfaction 11. Using Performance Measurement Information Introduction The Town The Agency and the Human Service Programs Planning Using Performance Measures Monitoring Performance Reporting Using Performance Measures Performance Accountability and Performance Measurement References Index About the Authors

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詳細情報

• NII書誌ID(NCID): BB02650245
• ISBN:
  • 9781412970617
• LCCN: 2008055823
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Los Angeles
• ページ数/冊数: x, 147 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HV11
  • DC22 : 362.068/4
• 件名:
  • LCSH : Human services -- Evaluation -- Methodology
  • LCSH : Evaluation research (Social action programs)
  • LCSH : Present value analysis
• 親書誌ID:
  • BA01017385