Interpersonal skills for travel and tourism
著者
書誌事項
Interpersonal skills for travel and tourism
Addison Wesley Longman, 1996, c1994
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注記
Description based on 1997 reprint
"First published by Pitman Publishing 1994"--T.p. verso
Includes index
内容説明・目次
内容説明
"Tourism: A new perspective "sets out to introduce the subject of tourism, challengeconventional wisdom about itand address its 'problematique', particularly how tourism integrates within a global system of developement and impact. Three themes underpin the book: sustainability, the north-south debate and the adoption of an holistic approach to this diverse subject. "Tourism: A new perspective "is intended for undergraduates and postgraduates studying hpe tourism impacts planning and developement, and also students on geography, envrionment and planning, developement studies and authropology courses.
目次
1. Customer Care. 2. Professional Use of the Telephone. 3. Selling Skills. 4. Handling Customer Complaints. 5. Written Communication. 6. Making a Public Presentation. 7. Basics of Assertiveness. 8. Interviewing. 9. Recruitment. 10. Appraisals. 11. Counselling Skills. 12. Disciplinary Procedure. 13. Grievance Procedure. 14. Handling Interpersonal Conflict. 15. Running Effective Meetings. Glossary. Index
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