Offshoring and working conditions in remote work

著者

書誌事項

Offshoring and working conditions in remote work

edited by Jon C. Messenger and Naj Ghosheh

Palgrave Macmillan, 2010

  • : hard
  • : ILO

大学図書館所蔵 件 / 全6件

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注記

Includes bibliographical references and index

収録内容

  • Introduction
  • Remote work from the perspective of developed economies : a multi-country synthesis
  • Employee dilemmas in the Indian ITES-BPO sector
  • Offshored work in Philippine BPOs
  • Remote work in Brazil
  • Remote work and global sourcing in Argentina
  • A comparative analysis of the business environment, job quality, and work organization in offshored business services
  • Conclusion : implications for government policies and company practices

内容説明・目次

巻冊次

: hard ISBN 9780230248861

内容説明

An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how the growth of good quality jobs can be ensured as this industry grows and matures around the world.

目次

Introduction Remote Work from the Perspective of Developed Economies: A Multi-Country Synthesis Employee Dilemmas in the Indian ITES-BPO Sector Offshored Work in Philippine BPOs Remote Work in Brazil Remote Work and Global Sourcing in Argentina A Comparative Analysis of the Business Environment, Job Quality, and Work Organization in Offshored Business Services Conclusion: Implications for Government Policies and Company Practices
巻冊次

: ILO ISBN 9789221230014

内容説明

Advances in information and communication technologies, combined with organizations seeking to reduce costs, have led to a dramatic growth in service sector offshoring and outsourcing, most notably to developing countries such as India. Despite burgeoning literature on this phenomenon, however, little attention has been paid to the working and employment conditions that exist in the growing number of workplaces providing business-process outsourcing and IT-enabled services in developing countries. This book examines and provides a historical context for the development of the business-process outsourcing industry, based on case study analysis of working conditions in four countries where this industry is large or growing - Argentina, Brazil, India, and the Philippines. The contributors offer policy advice on how the growth of "good quality" jobs can be promoted as these industries grow and mature around the world.

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