Front office management for the veterinary team
著者
書誌事項
Front office management for the veterinary team
Saunders, c2011
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
The only book of its kind, "Front Office Management for the Veterinary Team" focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, this manual simplifies essential tasks with step-by-step instructions.
目次
Part I: Veterinary Practice as a Business 1. Veterinary HealthCare Team Members 2. The Receptionist Team 3. Team Management 4. Veterinary Ethics and Legal Issues 5. Human Resources 6. Stress and Burnout 7. Practice Design 8. Technology in the Office 9. Outside Diagnostic Laboratory Services 11. Marketing Part II: Communication Management 11. Client Communications 12. Interacting with a Grieving Client Part III: Veterinary Practice Systems 13. Appointment Management Systems 14. Medical Records Management 15. Inventory Management 16. Controlled Substances 17. Logs 18. Accounts Receivable 19. Pet Health Insurance 20. Preparing and Maintaining a Budget 21. Occupational Hazards and Safety Issues 22. Security Part IV: Clinical Assisting in the Veterinary Practice 23. Clinical Assisting 24. Calculations and Conversions 25. Professional Development
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