Profit at the bottom of the ladder : creating value by investing in your workforce
著者
書誌事項
Profit at the bottom of the ladder : creating value by investing in your workforce
Harvard Business Press, c2010
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内容説明・目次
内容説明
Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable. In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working conditions. She also demonstrates that lower-skilled employees - in call centers, repair services, product assembly - aren't expendable. They can determine 90 percent of companies' profitability. High performers positively shape customers' perceptions of businesses, driving satisfaction and loyalty. To attract, train, and retain top-caliber people in these roles, you must enhance working conditions, creating a system in which your company and its employees profit together. Profit at the Bottom of the Ladder shows what works - from stock options for bakers to flexibility for factory workers to career tracks in call centers.
Featuring cases from companies around the globe - including a leading concrete manufacturer in India, a top European pharmaceutical firm operating in China, and successful U.S. manufacturers - this book shows how real organizations are excelling financially by strengthening frontline employees' working conditions.
目次
Table of contents Introduction Chapter One: Providing All Employees with More Than a Living Wage Chapter Two: Finding Ways to Make Scheduling Flexibility Feasible and Profitable Chapter Three: Increasing Productivity and Reliability by Investing in Health Care Chapter Four: Building Assets: Ensuring That The Lowest-Level Employees are Not Left Behind Chapter Five: Offering Training Where It Is Valued the Most Chapter Six: Establishing Career Tracks for Low-Level Employees to Rise Up the Corporate Ladder Chapter Seven: Engaging Employees in the Company's Profits and Their Own Chapter Eight: Reaping Returns From Community Investments Chapter Nine: Creating Good Working Conditions Throughout The Supply Chain Chapter Ten: Developing a Blueprint for Changing Companies and Lives
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