The handbook for working with difficult groups : how they are difficult, why they are difficult and what you can do about it
著者
書誌事項
The handbook for working with difficult groups : how they are difficult, why they are difficult and what you can do about it
（The Jossey-Bass business & management series）
Jossey-Bass, c2010
- : cloth
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注記
Includes bibliographical references (p. 367-400) and indexes
