Achieving service excellence : strategies for healthcare

著者

• Fottler, Myron D.
• Ford, Robert Clayton
• Heaton, Cherrill P.

書誌事項

Achieving service excellence : strategies for healthcare

Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton

（Management series / American College of Healthcare Executives）

Health Administration Press, c2010

2nd ed

注記

Includes bibliographical references (p. 411-429) and index

• NII書誌ID(NCID): BB04118863
• ISBN:
  • 9781567933277
• LCCN: 2009037788
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Chicago
• ページ数/冊数: xv, 440 p.
• 大きさ: 26 cm
• 分類:
  • LCC : R727
  • DC22 : 362.1068
• 件名:
  • LCSH : Medical care -- Customer services
  • LCSH : Patient satisfaction
  • LCSH : Customer relations
• 親書誌ID:
  • BA19955068