Achieving service excellence : strategies for healthcare

Author(s)

• Fottler, Myron D.
• Ford, Robert Clayton
• Heaton, Cherrill P.

Bibliographic Information

Achieving service excellence : strategies for healthcare

Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton

（Management series / American College of Healthcare Executives）

Health Administration Press, c2010

2nd ed

Note

Includes bibliographical references (p. 411-429) and index

• NCID: BB04118863
• ISBN:
  • 9781567933277
• LCCN: 2009037788
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Chicago
• Pages/Volumes: xv, 440 p.
• Size: 26 cm
• Classification:
  • LCC : R727
  • DC22 : 362.1068
• Subject Headings:
  • LCSH : Medical care -- Customer services
  • LCSH : Patient satisfaction
  • LCSH : Customer relations
• Parent Bibliography ID:
  • BA19955068