Service transition

著者

• Great Britain. Office of Government Commerce

書誌事項

Service transition

TSO, 2007

注記

"Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office"--T.p. verso

At head of title: ITIL, OGC Office of Government Commerce

Includes bibliographical references (p. 219-220) and index

内容説明・目次

内容説明

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. "Service Transition" provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: managing organisational and cultural change, knowledge management, service knowledge management system, methods, practices and tools, measurement and control, and, companion best practices.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BB04160327
• ISBN:
  • 9780113310487
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Norwich
• ページ数/冊数: xi, 262 p.
• 大きさ: 28 cm
• 分類:
  • LCC : HD9696.67.A2
  • DC22 : 004.068
• 件名:
  • LCSH : Computer industry -- Customer services -- Management
  • LCSH : Electronic office machine industry -- Customer services -- Management