Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation
著者
書誌事項
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation
McGraw-Hill, c2011
2nd ed
大学図書館所蔵 件 / 全1件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
内容説明・目次
内容説明
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers
目次
- Partial Table of Contents:Preface
- About the Author
- Part One: Succeeding at Customer Service
- Chapter 1: Basics of Customer Service
- Chapter 2: Customer Service Tools and Techniques
- Part Two: Dealing with Specific Customer Situations
「Nielsen BookData」 より