Fundamentals of organizational communication : knowledge, sensitivity, skills, values

Bibliographic Information

Fundamentals of organizational communication : knowledge, sensitivity, skills, values

Pamela S. Shockley-Zalabak

(Pearson international edition)

Pearson/Allyn and Bacon, c2009

7th ed

  • : pbk

Available at  / 1 libraries

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Note

Includes bibliographical references and index

Description and Table of Contents

Description

Fundamentals of Organizational Communication presents organizational communication concepts within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice, this book provides an extensive introduction to major organizational communication issues, theories, and skills, enabling readers to immediately apply the concepts presented.

Table of Contents

Preface CHAPTER ONE: Organizational Communication: A Competency-Based Approach The Changing Nature of Organizations and Work The Communications Era Communication: The Key to Organizational Excellence Excellence in Communication: Communication Competency Organizational Communication: A Competency-Based Approach Basics of Human Communication The Human Communication Process The Construction of Shared Realities Concepts of Organizations Definitions of Organizational Communication Self-Assessment of Personal Development Needs CHAPTER TWO: Theoretical Perspectives for Organizational Communication Introduction The Functional Approach The Meaning-Centered Approach Emerging Perspectives CHAPTER THREE: Communication Implications of Major Organizational Theories Introduction The Scientific Management School The Human Behavior School Integrated Perspectives Viewpoints Postmodern, Critical, and Feminist Perspectives CHAPTER FOUR: Organizational Communication: Values and Ethical Communication Behaviors Introduction Values in Organizational Communication Appraising Your Individual Value System Ethics in Organizational Communication Organizational Conundrums Ethical Dilemmas in Organizational Communication Developing Ethical Standards in Organizational Communication CHAPTER FIVE: Individuals in Organizations Introduction Individuals in Organizations The Intrapersonal Experience Interpersonal Experiences Forming Interpersonal Relationships Trust and Interpersonal Relationships Technology and Interpersonal Relationships Increasing Interpersonal Effectiveness CHAPTER SIX: Groups in Organizations Introduction Small-Group Experiences Types of Groups The Team-Based Organization Group Development Working in Groups Increasing Group Participation Effectiveness CHAPTER SEVEN: Leadership and Management Communication Introduction The Importance of Leadership and Management Communication Theories of Leadership and Management Distinctions between Leadership and Management Leadership and Management Challenges Determinants of Leadership Effectiveness Increasing Leadership Effectiveness CHAPTER EIGHT: Participating in Organizations: Developing Critical Organizational Communication Competencies Introduction Defining Decision Making and Problem Solving Influences for Decision Making and Problem Solving Methods for Decision Making and Problem Solving Barriers to Effective Decision Making and Problem Solving Problem-Solving Processes Increasing Decision-Making and Problem-Solving Effectiveness Interviews in Organizations Increasing Interview Effectiveness Presentations in Organizations Types of Organizational Presentations Increasing Presentation Effectiveness Communications Technology in Organizations CHAPTER NINE: Organizational Conflict: Communicating for Effectiveness Introduction Defining and Describing Conflict Processes The Individual in Organizational Conflict Groups in Organizational Conflict Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses Productively Engaging in Conflict Guidelines for Productive Conflict CHAPTER TEN: Strategic Organizational Communication: Professional Applications of Organizational Communication Introduction Describing Strategic Organizational Communication The Organization and Its Environment Strategic Management Strategic Organizational Communication Ethical Issues in Strategic Organizational Communication CHAPTER ELEVEN: Organizational Change and Communication Introduction The Pace of Change Developing and Sustaining Organizational Excellence Barriers to Change The Leadership of Development and Change Planned Development and Change Communicating about Change CHAPTER TWELVE: Applications of Organizational Communication Introduction Choosing a Communication Career Career Choices in Organizational Communication Educational Preparation for Organizational Communication Careers Careers in the Twenty-First Century APPENDIX: Putting It All Together Cases Author Index Subject Index

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Details

  • NCID
    BB04625180
  • ISBN
    • 9780205722297
  • Country Code
    us
  • Title Language Code
    eng
  • Text Language Code
    eng
  • Place of Publication
    Boston
  • Pages/Volumes
    xxviii, 463 p.
  • Size
    24 cm
  • Classification
  • Subject Headings
  • Parent Bibliography ID
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