Information technology for management : improving strategic and operational performance
著者
書誌事項
Information technology for management : improving strategic and operational performance
Wiley, c2011
8th ed
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注記
Includes bibliographical references and indexes
内容説明・目次
内容説明
A major revision of a highly respected text that has sold over 250,000 copies, this book teaches that the major role of IT is to provide enterprises with strategic advantage by facilitating problem solving, increasing productivity and quality, improving customer service, enhancing communication and collaboration, and enabling business process restructuring. By taking a practical, managerial-oriented approach, the book demonstrates how IT is a critical success factor in enterprise operations and critical to their survival. Designed for all business majors, this book covers the basic tools and technologies, as well as emphasizing innovative uses of technology. Integrated throughout is how IT, including the use of social computing, mobile computing, the Web, intranets, etc, changes how business is done in almost all enterprises.
目次
Part I Understanding Information Systems that Support Organizational Performance
1 Information Systems in the 2010s 1
2 IT Infrastructure and Support Systems 30
Part II Data and Network Infrastructure
3 Data, Text, and Document Management 56
4 Network Management and Mobility 91
5 IT Security, Crime, Compliance, and Continuity 120
Part III Web, Wireless, and Social Media Strategies
6 E-Business and E-Commerce 156
7 Mobile Computing and Commerce 189
8 Web 2.0 and Social Media 218
Part IV Operational and Enterprise Systems and Processes
9 Operational Planning and Control Systems 255
10 Enterprise Information Systems 284
11 Business Intelligence and Decision Support 322
Part V Managing IT, Business Processes, and Social/Ecology Responsibility
12 IT Strategic Planning 359
13 Business Process Management and Systems Development 390
14 Global Ecology, Ethics, and Social Responsibility 417
Glossary G-1
Technology Guides Online at www.wiley.com/college/turban
Cases Online at www.wiley.com/college/turban
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