ROI in action casebook

Author(s)

• Phillips, Patricia Pulliam
• Phillips, Jack J.

Bibliographic Information

ROI in action casebook

edited by Patricia Pulliam Phillips, and Jack J. Phillips

（Essential resources for training and HR professionals, . Measurement and evaluation series）

Pfeiffer/Jossey-Bass, c2008

• : cloth

Note

Includes bibliographical references and index

"An essential knowledge resource"--Jacket

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HTTP:URL=http://www.loc.gov/catdir/enhancements/fy0801/2007041052-t.html Information=Table of contents only

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Description and Table of Contents

Description

ROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips?s six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology. The case studies represent a variety of applications in human resources, learning and development, and performance improvement. Each case follows the methodology and describes in detail how it was used to show the value of a particular project or program.

Table of Contents

List of Figures and Exhibits xv Preface xix 1. Measuring ROI in Effective Meeting Skills A Telecommunications Equipment Manufacturer 1 Patricia Pulliam Phillips 2. Measuring ROI in Business Coaching: A Global Hotel Chain 41 Jack J. Phillips 3. Measuring ROI in Sales Training: A Pharmaceutical Company 67 Ron Drew Stone 4. Measuring ROI in a Career Development Initiative: A Global Computer Company 103 Holly Burkett 5. Measuring ROI in a Sales Training Programme: An International Hotel Company 131 Peter Haigh, edited by Jane Massy 6. Measuring ROI in Coaching for New-Employee Retention: A Global Media Company 155 Lisa Ann Edwards and Christina Lounsberry 7. Measuring ROI in Operational and Quality Training: A Plastics Manufacturing Company for the Prepared Foods Industry 171 Kirk Smith 8. Measuring ROI in a Professional Development Day: A Technical College 185 Jennifer Janecek Hartman and Leah Woodke 9. Measuring ROI in Sales Training in a Nonprofit Business: An Information Technology Company 203 Lisa Sallstrom 10. Measuring ROI in RxSource: An Electronic Documentation Tool: A Pharmacy Benefit Management Company 217 Nathan Faylor, Isabelle Maisse, and Kristen Neal 11. Forecasting ROI in a Performance Improvement Training Program: A Healthcare Organization 259 Bonnie L. Carpenter 12. Measuring ROI in Negotiations SkillsTraining: A Mortgage Company 287 Kendall Kerekes, Kelly Coumbe, John Ruggiero, and Sanam Razzaghi 13. Measuring ROI in Manage by Fact (MBF) Training: An Automotive Wheels Manufacturing Company 317 Alaster Nyaude 14. Measuring ROI in an Employee Retraining Program: A Global Copper Mining and Manufacturing Company 335 Christian Faune, Marcelo Mardones, Jaime Rosas Saraniti, and Rodrigo Lara Fernandez Index 351 About the Editors 365 Special Offer from ROI Institute 377

by "Nielsen BookData"

Details

• NCID: BB05204439
• ISBN:
  • 9780787987176
• LCCN: 2007041052
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco
• Pages/Volumes: xxi, 377 p.
• Size: 24 cm
• Classification:
  • LCC : HF5549.5.T7
  • DC22 : 658.3/124
• Subject Headings:
  • LCSH : Employees -- Training of -- Cost effectiveness -- Case studies
  • LCSH : Employees -- Training of -- Evaluation -- Case studies
  • LCSH : Rate of return -- Evaluation
  • LCSH : Personnel management -- Evaluation
• Parent Bibliography ID:
  • BA74281089