ROI in action casebook
著者
書誌事項
ROI in action casebook
(Essential resources for training and HR professionals, . Measurement and evaluation series)
Pfeiffer/Jossey-Bass, c2008
- : cloth
大学図書館所蔵 全1件
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注記
Includes bibliographical references and index
"An essential knowledge resource"--Jacket
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内容説明・目次
内容説明
ROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips?s six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology. The case studies represent a variety of applications in human resources, learning and development, and performance improvement. Each case follows the methodology and describes in detail how it was used to show the value of a particular project or program.
目次
List of Figures and Exhibits xv
Preface xix
1. Measuring ROI in Effective Meeting Skills A Telecommunications Equipment Manufacturer 1
Patricia Pulliam Phillips
2. Measuring ROI in Business Coaching: A Global Hotel Chain 41
Jack J. Phillips
3. Measuring ROI in Sales Training: A Pharmaceutical Company 67
Ron Drew Stone
4. Measuring ROI in a Career Development Initiative: A Global Computer Company 103
Holly Burkett
5. Measuring ROI in a Sales Training Programme: An International Hotel Company 131
Peter Haigh, edited by Jane Massy
6. Measuring ROI in Coaching for New-Employee Retention: A Global Media Company 155
Lisa Ann Edwards and Christina Lounsberry
7. Measuring ROI in Operational and Quality Training: A Plastics Manufacturing Company for the Prepared Foods Industry 171
Kirk Smith
8. Measuring ROI in a Professional Development Day: A Technical College 185
Jennifer Janecek Hartman and Leah Woodke
9. Measuring ROI in Sales Training in a Nonprofit Business: An Information Technology Company 203
Lisa Sallstrom
10. Measuring ROI in RxSource: An Electronic Documentation Tool: A Pharmacy Benefit Management Company 217
Nathan Faylor, Isabelle Maisse, and Kristen Neal
11. Forecasting ROI in a Performance Improvement Training Program: A Healthcare Organization 259
Bonnie L. Carpenter
12. Measuring ROI in Negotiations SkillsTraining: A Mortgage Company 287
Kendall Kerekes, Kelly Coumbe, John Ruggiero, and Sanam Razzaghi
13. Measuring ROI in Manage by Fact (MBF) Training: An Automotive Wheels Manufacturing Company 317
Alaster Nyaude
14. Measuring ROI in an Employee Retraining Program: A Global Copper Mining and Manufacturing Company 335
Christian Faune, Marcelo Mardones, Jaime Rosas Saraniti, and Rodrigo Lara Fernandez
Index 351
About the Editors 365
Special Offer from ROI Institute 377
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