The Basics of process mapping
著者
書誌事項
The Basics of process mapping
CRC Press, c2011
2nd ed
- : pbk
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注記
"A Productivity Press Book"
Includes index
内容説明・目次
内容説明
This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.
目次
Overview. Thinking about Work. Why Map a Process? Relationship Maps. Cross-Functional Process Maps or Swimlane Diagrams. Flowchart. Seven Principles to Improve Flow. Appendix: Methods to Gain Content.
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