Conflict and crisis communication : principles and practices
著者
書誌事項
Conflict and crisis communication : principles and practices
Routledge, 2011
- : hbk
- : pbk
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities.
By focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in the field, this book proves to be a practical, comprehensive and up-to-date resource. Discussion of relevant past incidents - such as the 1993 WACO siege in the United States - is used to enhance learning, whilst an examination of the application of critical incident management to individuals with mental disorder offers groundbreaking insight from clinicians working in this area.
Conflict and Crisis Communication is an excellent source of reference for national and international law enforcement agencies, professionals working in forensic settings, and also postgraduate students with an interest in forensic psychology and forensic mental health.
目次
1. Conflict and Crisis Negotiation: The Negotiated Resolution Model2. Negotiation: Principles and Theoretical Underpinnings 3. Crisis Situations: Communications, Goals, and Techniques4. Application of the Critical Incident to Mental Illness and Cognitive Impairment: Considerations and Implications 5. Application of the Critical Incident to Personality Disorder: Considerations and Implications 6. Ethical Considerations in a Conflict and Crisis Situation7. Expertise of the Negotiator in Conflict and Crisis Communication 8. When the Management of the Critical Incident Goes Wrong: Pitfalls and Suggested Approaches9. Post Critical Incident: Considerations 10. Held Against their Choice: Behaviour, Considerations and Implications for the Captive
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