The nonprofit outcomes toolbox : a complete guide to program effectiveness, performance measurement, and results
著者
書誌事項
The nonprofit outcomes toolbox : a complete guide to program effectiveness, performance measurement, and results
（The Wiley nonprofit authority series）
John Wiley, c2011
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results.
Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available.
Shows how to identify and set meaningful, sustainable outcomes
Illustrates how to track and manage with outcomes
Offers guidance in assessing capacity, and using outcome-based communications
Features a companion Web site with the tools found in this book
Providing the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.
目次
Image Credits x
Foreword xiii
How to Use This Book xv
Author's Notes xvii
Acknowledgments xix
Introduction 1
Part One: The Basics
Chapter 1: Approaching Outcomes 7
Outcomes: The Third Stage of Management 8
The Problem Approach 10
The Activity Approach 11
The Process Approach 12
The Vision Approach 13
In Summary 15
Chapter 2: The Language of Outcomes 17
Understanding the Language 17
Shifting Perspectives 27
From Funder to Investor 28
From Activity to Results 31
From Service to Change 32
Chapter 3: The Shape of Outcomes 35
The Importance of a Target 35
Characteristics of Well-Defined Outcome Statements 36
Positive Improvement 36
Meaningful 38
Sustainable 39
Bound in Time 42
Bound in Number 43
Narrowly Focused . . . 47
. . . and Doable (with a Stretch!) 48
Measurable 49
Verifiable 54
Chapter 4: Finding Your Outcomes 57
You Get What You Measure 57
Results-Based Accountability (RBA) 62
A Common Outcome Framework 65
Outcomes and Indicators 66
Knowledge/Learning/Attitude 66
Behavior 66
Condition/Status 67
Part Two: Working With Outcomes
Chapter 5: Planning with Outcomes 73
Outcome Management Framework 76
Another Approach 84
Chapter 6: The Capacity for Outcomes 93
Another Tool: SEED 116
Chapter 7: Tracking with Outcomes 121
Chapter 8: Learning with Outcomes 135
Data versus Information versus Knowledge 135
Chapter 9: Communicating with Outcomes 155
The Smart Chart 159
Chapter 10: Communicating Our Outcomes 171
Scales and Ladders 174
The Program Results Story 184
Three Core Questions: Audience, Content, and Flow 197
The Story Pyramid 200
Part Three: Advanced Tools
Chapter 11: The Power of Six Sigma 211
Chapter 12: Keeping It All in Balance 241
Typical Scorecard 242
The Public Sector Scorecard 243
A Governmental Scorecard 245
A Social Sector Scorecard 246
An OASAS Scorecard 247
Chapter 13: Budgeting with Outcomes 255
Chapter 14: Outcomes in Administration 261
Writing the Results Description 264
Part Four: Other Tools and Perspectives
Chapter 15: A Different View of Nonprofits 271
Chapter 16: Thinking about Value 279
Chapter 17: Building Value In 291
Chapter 18: A Few Final Tools . . . 305
Looking for Trouble: FMEA 305
Gone Fishin': A Cause and Effect Analysis 312
TRIZ: Considering the Contradictions 316
One Final Tool: Process Management 319
Process Documentation 320
Process Mapping 324
Value Stream Mapping 326
Conclusion
Wrapping It All Up 333
Appendix 335
Notes 338
About The Rensselaerville Institute 346
About Charity Navigator 347
About the Author 348
Index 349
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