Pre-commerce : how companies and customers are transforming business together
著者
書誌事項
Pre-commerce : how companies and customers are transforming business together
Jossey-Bass, c2011
1st ed
- : cloth
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Ideas for leaders to engage directly with customers to shape their brand and marketplace success Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction. Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others. It shows what executives must do to re-create the way their companies interact with and learn from their customers, employees and competitors. It includes exclusive interviews and anecdotes Pearson has conducted or experienced with numerous influential C-suite executives during his time as leader of Dell s global social media team and as a consultant to Fortune 1000 companies, worldwide.
* Offers a step-by-step process for leaders to apply this knowledge to begin transforming their companies, right now * Begins with a foreword from Mark Addicks, Chief Marketing Officer, General Mills * Over 25 Fortune 500 executives interviewed, including special side-bar interviews with Michael Dell and Marc Benioff * Explores the concept of "Pre-commerce"--the customer's decision making happens well before a transaction takes place and continues after the transaction, representing 99% of time spent online, often outside a company s reach today * Shows how to build internal employee networks and how to take your first and most important steps to integrate social media throughout your company. Pearson reveals that the best ideas are often free and the technology needed is rarely a cost-issue. Instead, it's a matter of the top executive deciding to adopt a new way of engaging directly with its customers.
目次
Foreword by Mark Addicks, Chief Marketing Officer, General Mills. 1 The Rise of Pre-Commerce. 2 The Evolution of Pre-Commerce. 3 The Move from Market Research to Customer Insights. 4 Meet the New Influencers. 5 The Secrets to Successful Pre-Commerce Marketing. 6 Building Ambassadors for Your Brands. 7 The Tectonic Plates of the Pre-Commerce World. 8 How Idea Generation Works. 9 Customer Support: The New Revenue Stream. 10 Politics and Business: Reshaping Our Beliefs. 11 Creating Your Intellectual Network. 12 Antibodies, Enablers, and Heroes. Conclusion: Getting Started. Endnotes. Acknowledgments. About the Author. Index.
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