Face-to-face service encounters : the issue of quality in the mass-delivery of services by public service enterprises

Author(s)

• Klaus, Peter Gerhard

Bibliographic Information

Face-to-face service encounters : the issue of quality in the mass-delivery of services by public service enterprises

Klaus, Peter Gerhard

University Microfilms International, 1983

Microform（Microfilm Reel）

Note

Thesis (D.B.A.)--Boston University School of Management, 1983

"Dissertations on business management of main universities in America"--Container

• NCID: BB07026874
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Ann Arbor, Mich.
• Pages/Volumes: 1 microfilm reel
• Size: 35 mm
• Classification:
  • LCC : HD9981.5
• Subject Headings:
  • LCSH : Service industries -- United States