Face-to-face service encounters : the issue of quality in the mass-delivery of services by public service enterprises
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Face-to-face service encounters : the issue of quality in the mass-delivery of services by public service enterprises
University Microfilms International, 1983
Microform（Microfilm Reel）
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Thesis (D.B.A.)--Boston University School of Management, 1983
"Dissertations on business management of main universities in America"--Container
