Listening to the customer

著者

• Hernon, Peter
• Matthews, Joseph R.

書誌事項

Listening to the customer

Peter Hernon and Joseph R. Matthews

Libraries Unlimited, c2011

• : pbk

注記

Includes bibliographical references (p. 181-192) and index

詳細情報

• NII書誌ID(NCID): BB07475211
• ISBN:
  • 9781598847994
• LCCN: 2011002763
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Santa Barbara, Calif.
• ページ数/冊数: xiii, 201 p.
• 大きさ: 26 cm
• 分類:
  • LCC : Z678.85
  • DC22 : 025.10973
  • NDLC : UL511
• 件名:
  • LCSH : Libraries -- United States -- Evaluation
  • LCSH : Public services (Libraries) -- United States -- Evaluation
  • LCSH : Libraries -- Public relations -- United States
  • LCSH : Libraries -- User satisfaction -- United States
  • LCSH : Customer services -- Evaluation
  • LCSH : Consumer satisfaction -- Evaluation