Listening to the customer

Author(s)

• Hernon, Peter
• Matthews, Joseph R.

Bibliographic Information

Listening to the customer

Peter Hernon and Joseph R. Matthews

Libraries Unlimited, c2011

• : pbk

Note

Includes bibliographical references (p. 181-192) and index

Details

• NCID: BB07475211
• ISBN:
  • 9781598847994
• LCCN: 2011002763
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Santa Barbara, Calif.
• Pages/Volumes: xiii, 201 p.
• Size: 26 cm
• Classification:
  • LCC : Z678.85
  • DC22 : 025.10973
  • NDLC : UL511
• Subject Headings:
  • LCSH : Libraries -- United States -- Evaluation
  • LCSH : Public services (Libraries) -- United States -- Evaluation
  • LCSH : Libraries -- Public relations -- United States
  • LCSH : Libraries -- User satisfaction -- United States
  • LCSH : Customer services -- Evaluation
  • LCSH : Consumer satisfaction -- Evaluation